HS043 Is The IT Team In The Service, Project or Product Business

What is the difference between service, project, and product business ? Huge differences between project (disruption, replacement), service (smooth, continuous) and product (updates, changes) mean that process and people have very different skills and outcomes. The choice of IT leadership has outsized impact on the success of IT Function. We discuss this and the ideas behind it. We don’t have answers but its a useful discussion.